Leadership Principles
What and who is a leader? “The Webster’s Dictionary defines leader as a person who by force of example, talents or qualities of leadership plays a directing role, wields commanding influence, or has a following in any sphere of activity or thought. It defines leadership as that ingredient of personality that causes men (and/or women) to follow.
Enthusiasm, dedication and charisma are some of the more important characteristics of leadership. Leaders are seen as good and evil and take on many personalities and roles, from managers or coaches to world leaders. It is believed that every leader posses a charisma that provides change and success. Thus leadership begins with vision, concern and mentorship.
Contrasting the belief of vision and concern are ten important themes that help leadership. It is my belief that by not adhering to the ten traits, leaders not only fail but bring chaos to organization. To assist in creating a balanced organization, and good stewardship, I offer to the leaders the following thoughts based on LEADERSHIP.
L = Listening
Good listening is required in order to understand employee attitudes and motivators, Get to know your employees by asking lot of open-ended questions. When you ask questions, you have a chance to listen, and when you listen, you begin to better understand employee motivations, body language and issues. Get them to speak of issues that confront them and enable them to find solutions. Offer challenges to corporate issues with solutions. And, provide credit to the employee with a solid reply.
E = Enthusiasm
Employees want to be motivated. This begins with positive energy and positive commitment. Your personal ills and corporate pressures are unimportant to your employees. They are concerned about number one- them. In good times and bad you must always express a positive and energetic attitude. Finish line energy gets finish line results.
A = Awareness
Be aware of issues that are non-verbal. Leaders must have keen sense that denote when employees are happy, frustrated, tired or overwhelmed. You must sense the issue and eliminate it quickly so that you keep organizational harmony.
D = Decisive
Employees loathe procrastinators, even procrastinators! They want quick, decisive and meaningful replies. Leaders do not ponder, they make quick decisions to difficult problems and find immediate solutions.
E = Equal
The cliché “equal pay, for equal treatment” is so true. Leaders do not treat employees based on title, age, race, religion et. al. Leaders understand that “everyone” and “anywhere” in the organization is equal. Leaders go by the principle that the sum of the parts is greater than the whole.
R = Reward
Adults desire more than just money with work. They desire recognition, and kudos for a job well done. However, in today’s marketplace, employees although happy, are looking for more contentment from their current job. This sense of pride and self-worth is a large issue for most people.
If people feel that they make a difference, they will care about organizational objectives, if not, apathy emerges. In sum, the job affects the person and the person affects the job. So what can be accomplished to gain a better sense of company pride and loyalty? Establish a reward system and watch the attitudes soar!
S = Shallow Mission/Vision
Leaders understand the reasons of having corporate and divisional mission and vision statements. These statements of purpose enable employees to understand,1) Who the firm is, 2) Where they are going? and 3) How they will get there. True leaders establish missions as a roadmap to future success.
H = Hypocrite
Leaders make decisions and stick with them. Leaders understand that reversing decisions make them a hypocrite. Further leaders take action when they offer action. For example, if a leader decides employees need training, he or she too takes the training. If a leader decides pay cuts are necessary to preserve profits they too take a cut. Leading by example creates a happier employee core and loyalty; contradicting the efforts creates dispassion, disbelief and attrition.
I = Isolate
Leaders believe in team work and team play. Every employee counts toward the bottom line. Leaders do not isolate themselves from the team and do no isolate the team from each other. As the saying goes, “There is no “I” in team”
P = Positive Communication
In good times and in bad leaders create positive communication and feedback to employees. Positive and meaningful communication creates loyalty and mutual exchange of ideas and attitudes. When ideas are fresh and positive, profits and productivity soar!
The Finish Line
The leader of tomorrow is changing from the top down style of management to a collegial approach where all become counterparts. Working together creates the compassion for work and productivity that both sides seek. Leaders who have created this style of management have names on the front door such as Cisco, UPS, Home Depot, Lowes, Wal-Mart, et al. These leaders are change agents and strive to become not only recognized brand names but also recognized leaders. Employ the ten leadership traits, enculturate these in your organization and daily efforts and watch productivity grow.
About the Author
Drew Stevens PhD assists organizations sell more in less time through high level sales and customer service information sessions and consulting. Drew is the author of 4 books including Split Second Selling and Split Second Customer Service. Drew Stevens has been interviewed frequently in the media and his clients include American International Group, AT&T, Hilton Hotels, The Federal Reserve Bank and Reliv International, The New York Times, Mercy Health Plans, Quicken Loans, and over 200 leading organizations. Drew is also the owner of the Split Second Sales Institute which assists productivity for international sales leaders. For more information please visit www.gettingtothefinishline.com -- or call 877-391-6821.
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Enthusiasm, dedication and charisma are some of the more important characteristics of leadership. Leaders are seen as good and evil and take on many personalities and roles, from managers or coaches to world leaders. It is believed that every leader posses a charisma that provides change and success. Thus leadership begins with vision, concern and mentorship.
Contrasting the belief of vision and concern are ten important themes that help leadership. It is my belief that by not adhering to the ten traits, leaders not only fail but bring chaos to organization. To assist in creating a balanced organization, and good stewardship, I offer to the leaders the following thoughts based on LEADERSHIP.
L = Listening
Good listening is required in order to understand employee attitudes and motivators, Get to know your employees by asking lot of open-ended questions. When you ask questions, you have a chance to listen, and when you listen, you begin to better understand employee motivations, body language and issues. Get them to speak of issues that confront them and enable them to find solutions. Offer challenges to corporate issues with solutions. And, provide credit to the employee with a solid reply.
E = Enthusiasm
Employees want to be motivated. This begins with positive energy and positive commitment. Your personal ills and corporate pressures are unimportant to your employees. They are concerned about number one- them. In good times and bad you must always express a positive and energetic attitude. Finish line energy gets finish line results.
A = Awareness
Be aware of issues that are non-verbal. Leaders must have keen sense that denote when employees are happy, frustrated, tired or overwhelmed. You must sense the issue and eliminate it quickly so that you keep organizational harmony.
D = Decisive
Employees loathe procrastinators, even procrastinators! They want quick, decisive and meaningful replies. Leaders do not ponder, they make quick decisions to difficult problems and find immediate solutions.
E = Equal
The cliché “equal pay, for equal treatment” is so true. Leaders do not treat employees based on title, age, race, religion et. al. Leaders understand that “everyone” and “anywhere” in the organization is equal. Leaders go by the principle that the sum of the parts is greater than the whole.
R = Reward
Adults desire more than just money with work. They desire recognition, and kudos for a job well done. However, in today’s marketplace, employees although happy, are looking for more contentment from their current job. This sense of pride and self-worth is a large issue for most people.
If people feel that they make a difference, they will care about organizational objectives, if not, apathy emerges. In sum, the job affects the person and the person affects the job. So what can be accomplished to gain a better sense of company pride and loyalty? Establish a reward system and watch the attitudes soar!
S = Shallow Mission/Vision
Leaders understand the reasons of having corporate and divisional mission and vision statements. These statements of purpose enable employees to understand,1) Who the firm is, 2) Where they are going? and 3) How they will get there. True leaders establish missions as a roadmap to future success.
H = Hypocrite
Leaders make decisions and stick with them. Leaders understand that reversing decisions make them a hypocrite. Further leaders take action when they offer action. For example, if a leader decides employees need training, he or she too takes the training. If a leader decides pay cuts are necessary to preserve profits they too take a cut. Leading by example creates a happier employee core and loyalty; contradicting the efforts creates dispassion, disbelief and attrition.
I = Isolate
Leaders believe in team work and team play. Every employee counts toward the bottom line. Leaders do not isolate themselves from the team and do no isolate the team from each other. As the saying goes, “There is no “I” in team”
P = Positive Communication
In good times and in bad leaders create positive communication and feedback to employees. Positive and meaningful communication creates loyalty and mutual exchange of ideas and attitudes. When ideas are fresh and positive, profits and productivity soar!
The Finish Line
The leader of tomorrow is changing from the top down style of management to a collegial approach where all become counterparts. Working together creates the compassion for work and productivity that both sides seek. Leaders who have created this style of management have names on the front door such as Cisco, UPS, Home Depot, Lowes, Wal-Mart, et al. These leaders are change agents and strive to become not only recognized brand names but also recognized leaders. Employ the ten leadership traits, enculturate these in your organization and daily efforts and watch productivity grow.
About the Author
Drew Stevens PhD assists organizations sell more in less time through high level sales and customer service information sessions and consulting. Drew is the author of 4 books including Split Second Selling and Split Second Customer Service. Drew Stevens has been interviewed frequently in the media and his clients include American International Group, AT&T, Hilton Hotels, The Federal Reserve Bank and Reliv International, The New York Times, Mercy Health Plans, Quicken Loans, and over 200 leading organizations. Drew is also the owner of the Split Second Sales Institute which assists productivity for international sales leaders. For more information please visit www.gettingtothefinishline.com -- or call 877-391-6821.
Labels: Leadership, Leadership Training, Management Training
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