Tuesday, June 17, 2008

Shut Up and Listen

During a recent visit with my physician I was awaiting the doctor in an examination room. As I sat alone for a few moments I heard several people speaking from just outside the examination room door. After carefully listening I discovered the source, a pharmaceutical representative and the doctor. However, much to my surprise, every time the doctor started to say something...anything, the sales representative interrupted.

The best rule for any selling professional is to shut up and listen. Sales professionals that speak do not hear. Within client words are emotion to move the sale forward or delay it.

Here are some tips for success:
1. Questions - ask a ton of them do not walk into a client without a prepared list of questions. Lawyers do not enter a court room without research, athletes do not enter the competitive arena without preparation, neither should you.
2. Do not speak over people use a silent pause to ensure the other party has completed their thought.
3. Listen as if no one else in the world matters. Exemplars are Bill Clinton and Abe Lincoln, their listen skills illustrate a honing in only on one person- to whom they are speaking.
4. Stop telling the world how smart you are, let others determine that.

This list is only a part of our research over the years. Take some time to employ these tips to create better and more manageable client relationships.


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FREE E-Book for Our Subscribers

Be one of those fortunate selling professionals and sales managers to obtain top quality selling advice for FREE. Drew Stevens nominated one of the Top Sales Experts in the world and his colleagues are offering a once in a lifetime chance to obtain over 180 pages of professional selling advice for absolutely nothing. No strings, no offers, no fee. Simply follow the link to the download page and obtain your FREE Sales Advisory e-book here. This is a once in a lifetime chance and will not last long!

To download page: http://www.topsalesexperts.com/E-Book/registerE-Book.php

Good Selling!

Drew

Top 10 Sales Articles - Top Sales Experts - E-Book


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Monday, June 16, 2008

Drew Stevens Webinar

Awaken the Sale Within - What to Say After Hello
Presented by Drew Stevens

What you will learn:
Today’s fast paced business environment requires spontaneity. Time goes quickly and everyone has an excuse for someplace they need to be. Business professionals require momentum to achieve quicker results. Known as “The Sales Strategist” Dr. Drew Stevens with over 27 years of experience will illustrate in a fun, efficient and interactive process new methods to help you and your staff reach higher returns on your daily investments.

You will learn:
• Understand the words and phrases to assist you reach higher within the buying organization.
• Discover how to focus on value and turn your conversations on outcomes.
• Define a value proposition to help your decision makers uncover value.
• Take control of any meeting right from the outset.
- Uncover objections quickly to denote whether you are speaking with an actual buyer.



Suggested Attendees: All sales people, sales managers, small business owners, and entrepreneurs

About the Presenter:
Drew Stevens PhD knows how to dramatically accelerate your business grownth. Known as "The Sales Strategist" Drew Stevens has 25 years of domestic and international sales and marketing experience. His expertise began on the trading ... read more.


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Stop on in to the blog for a Special FREE offer tomorrow! Be one of the first to obtain this special offer!


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Saturday, June 14, 2008

How to Stop Procrastination

Here are some tips and techniques and some reflection points to help you stop procrastinating so you get more done in less time!.

In order to overcome procrastination one must meet it head on. Moreover, there are numerous things you can do to refrain from procrastination. They include:


1. Get the things you hate to do completed first. Stop putting things off until tomorrow or the next day since it will not get accomplished anyway. Get the calls, the reports, the meeting with the nasty client all out of the way first and the remainder of the day is easier.

2. Stop seeking alternatives through email and voice mail. Many individuals hide behind electronics. Refrain from wearisome habits and confront the issue. The manner in which to stop poor behavior is confronting it. This is what you tell your clients, isn’t it?

3. Stop pondering. More time is spent on not conducting the task then physically doing it. When surveyed, 93% of participants stated that blowing off the issue took more time than the physical issue. Pay bills twice per month; make calls and emails first, etc.

4. Prioritize. Most people simply lack good planning and goal setting. The only way to stop sputtering is simply to prioritize. Plan the day and stick with it, do not enable interruptions.


There are also some additional guidelines for sanity and organization:

1. Create time frames – block out times in a day for specific activities and events. Do not enable interruptions during these imperative times.

2. Hold yourself accountable – ensure success by keeping to times and to goals. You hold your clients and relatives to specific schedules why not yourself?

3. Seek success not perfection – Stop seeking perfection it doesn’t exist. Move and act. The final 20 % you put into anything is dysfunctional. The final 20 % is not relevant. When you are 80% ready you move. People do not appreciate the additional 20%.

4. Keep only one list – good organizers place information in one place so that they are not distracted. The problem with most people is that they don’t keep a list at all. Others have too many, to remain atop the issues have one list such as a to do and keep it in a location where you are most apt to view it.

5. Keep a notepad wherever you are – One of the best methods for organization is to keep pen and paper with you at all times, if you are technologically desirous then a recorder. During a single day individuals have numerous thoughts. When was the last time your great idea would place you as the world’s wealthiest person only to forget the idea hours later? With so many distractions interrupting our days it is best to record those precious moments. Keep a notepad wherever you go: auto, airplane, business bag, knapsack, nightstand, bathroom etc. Never lose another thought. Once you create the memory then transpose the idea to your main list for ultimate success.


The majority of your time at work should be spent on activities such as:
1. Preparation
2. Prevention
3. Planning


Reflection:
Identify the activities that take up too much of your time and where you can develop a checklist to create synergy and flow.










A second idea is to review issues and items that interrupt you. List those interrupters so that you can identify them so as not to disrupt your organizational effectiveness.




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Friday, May 23, 2008

Are you sitting on your past?

I attended a local high school in a small community north of the Bronx, in New York. After a dismal freshman year stemming from a dysfunctional home, I found solstice with participation in track and field. Within a few weeks of the tryouts, I became a sprinter and hurdler for the next three years.

My coach (Anthony “Box” James) was a wonderful human being who knew how to touch my soul to find the talent I never knew I had. I still remember a special day after setting a school record in the intermediate hurdles; Coach sent a note to my classroom that stated, “Are you sitting on your past?” While they brought a smile then, what I did not realize is these words became the antithesis of my business success.

Too many of us make excuses about business. We blame the economy, the clients and even alliances. Since I received my note in 1978 by Coach James I live each day with the moniker, “Living in the Past”. It is very convenient to blame others and issues, yet the only method to create sales, develop alliances and discover business is to refrain from living in the past and creating a new future. Change stems from action, not living in the past. Change alters behavior. Change builds confidence. Stop the excuses, refrain from self doubt, and stop living in the past.



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Wednesday, May 7, 2008

The Laws of Sales Success

Laws of Sales Attraction

Drew Stevens PhD

Sales professionals must create magnetic appeal to increase closing efficiency. Our present global environment creates numerous obstacles that polarize sales efforts, form the proliferation of the Internet to advanced media. Ironically, with the intrigue of technological miracles the foundation of sales success exists upon 10 principles. Since the beginning of trade, selling has not changed, nor have these laws. These principles as they have for centuries are the laws that attract numerous clients and create successful selling professionals.

The Law of Preparation

The best selling professionals are always prepared. First, preparation begins with grooming and clothing. Like many, I am repulsed by numerous organizations that partake in casual clothing. To be successful one need look successful. A selling professional cannot attend an appointment in a T- Shirt and jeans. Productive professionals attract clientele with emulation. To be successful you need to dress successfully. Statistics for this article with over 1000 representatives illustrate that those dresses professionally closed 87% more business than those that didn’t.

Preparation denotes a voracious appetite for information. Productive professionals attract more clients when they read information and eventually convert this to client knowledge. The knowledge output provides client value in terms of competitiveness, productivity and even profitability. Value stems from reading newspapers, trade publications and conducting research. When clients determine from the value professionals provide they are more apt to conduct business and moreover, use them repeatidly.

Finally, closing ratios increase when selling professionals anticipate client needs. Sales attraction stems from preparation of client objections, client questions and client concerns. Selling professionals are better prepared when equipped with the vital tools required to engage conversation. Exemplars bring to meetings questions, process visuals, articles and a myriad of other information to aid conversation.

The Law of Selling Methodology

Sales training is critically important to all organizations. The frequent pace of product development, client topography and product updates necessitate continual training. However, the size, cost and geographies of delivering training become cumbersome; ironic, given our knowledge-required economy.

ES Research Group reveals that 90% of all sales training programs conducted for corporations result only in a 90-120 day increase in sales productivity and, as a result, fewer than 20% of companies realize any sustainable productivity gain that lasts beyond 12 months. In the United States alone over four billion dollars is spent per year on training selling professionals with two thirds of that money ear marked for one day training.

To be competitive, selling professionals must be competitive. It appears that taking the time to develop a training program does in fact pay tangible returns. Many companies think that sales training can help with the strategic account planning aspect of selling. More importantly is providing selling professionals with a methodology they adhere to and more importantly create attraction. The true competitive professional employs a methodology that stems from start to completion. The true professional knows how to navigate the sale in violet waters.

The Law of Value Proposition

Many professionals are quick to state what they do for a living. For example, when asked what you do, you reply, “I sell networking devices.” While not much is incorrect with this statement, the tendency forms stereotype. And, worse yet as an entrepreneur operating a business, one gets placed into a pool with competitors. There is a pragmatic need to emerge from the competition.

One of the best assets for every selling professional is a value statement. Be mindful, this is not an elevator speech. This pithy statement ends the stereotype and focuses all attention completely on the prospective client. A value proposition is solutions based with all benefits focused on the consumer. Moreover, it denotes brand. A value proposition is nothing more than a benefit statement that offers to the client to improve their condition. Customer value propositions have become one of the most widely used terms in business markets. In 2006 the Harvard Business Review “Customer Value Propositions in Business Markets” discussed how corporations use them in the branding process.

Value propositions are a powerful marketing tool that are powerful and help gravitate the buyer to your direction. These simple statements enable selling professionals to articulate their company’s position into useful terminology that engages the prospective client. The statement indicates a “What’s in it for me?” approach for the client. The intentions are to offer something that resonates with buyer’s needs.

The Law of Referrals

Proper attraction involves referral acquisition. Professionals abhor asking for referrals! Business is driven by the ability to ask for new business. If clients are happy with your work they will willingly provide others that can need to receive your value. The best way to seek referrals is when you are first engaged with the client and they are at an emotional high. More importantly you want to ask when you are in the account, since this is the best time to be top of mind.

Another imperative item to remember is that there is strength in numbers, the more you obtain the fuller the pipeline. There is a story of an insurance professional that would visit clients and not leave without three new referrals. Even if the client provided one or two, the agent would not leave until he received three or more. Needless to say, the agent retired an extremely wealthy individual.

The Law of the Decision Maker

Sales attraction is discovering the true economic buyer. 67% of selling professionals spend too much time with those that cannot make a decision. Sellers are often duped into the process because they do not ask the proper questions. Good detective work means asking the difficult questions. Detectives enjoy seeing the discomfort of others as they squirm to reply. Selling professionals should not be the ones to writhe but idle while gaining a reply.

A recent client had issues trying to establish a sale with a recent pharmaceutical. The client told me she was being detained by a budget of $10,000. After some prodding I asked the size of the firm. Admittance discovered the firm is in the top five pharmaceutical companies in the world with expenditures of over $50 billion. The sales professional was not speaking to a decision maker! Selling professionals must be intelligent enough to know about the organization, the competition to conduct and intellectual conversation. The knowledge creates a flow of information for discussion. When selling professionals walk into a meeting without correct information, possible questions, and relevant examples they do not have the essence of good detective work. Research has found that the title never denotes the economic buyer. 87% of respondents in a research survey stipulated they underestimated the decision maker by virtue of title.

The Law of Value

There is a wonderful detective show in syndication on television entitled “Monk”. The analytical detective works vehemently to resolve the case quickly. He eludes numerous hurdles yet in the end as the cliché states, “he always gets his man”. The same must hold true for selling professionals. True selling professionals endeavor to resolve client issues before the client understands the issue. They have a passion for converting products and services into value.

In a recent interview with over 10,000 clients, they indicate their desire for sales professionals that can speak client language, understand the core issues and get to the heart of the matter expediently. Ask clients provocative questions that get them thinking about legacy, expectations and strategic direction. Attraction comes from making them think about the issue and converting the need into emotion.

The Law of Networking

Truly the best professionals constantly network. Selling professionals by nature require constant engagement with others to comprehend business trends and meet new opportunities. Admittedly, there exist a plethora of networking associations and organizations, choose those close to your location and aligned with your business. Review your local paper for functions that interest you and attend as a guest, but go! If you do not attend, your competitors are.

The Law of Desire

Successful professionals love challenges, are exceptional at overcoming adversity and love what they represent. They are never shy or non-conversant, and you can sense their spirit and their passion when they speak. There is a South African word called unbutu, meaning “from the spirit.” Successful professionals have an aura of spirit, of love, of passion, of commitment in everything and anything that they do. The more you can create unbutu in your sales presentations and your sales, the more energetic and inspirational you can be to your clients. Thus creating more attraction in your pipeline and in your closure ratios.

For business to flourish professionals must abundantly desire. Recall why you discovered selling and the desire for achievement. The passion for assisting others is the fuel that bounds from failure to fortune.

The Law of Faith

There is no better nourishment and attraction then faith. Faith is a component of both passion and love. Faith is the ability to disavow the norms and continue. Thomas Edison did not believe he failed he had faith to succeed. If Henry Ford, and Andrew Carnegie did not have faith our American business system would not be the supreme power it is. And if Abraham Lincoln did not have faith, African Americans would not be free and his name would not be associated with America’s greatest president. In fact, faith was so imperative for Lincoln because his successes did not arrive until after his 40th birthday. Faith is one of the largest key components to the laws of selling attraction.

The Law of Success

I recall a young man that had limited athletic ability. He was reared in a dysfunctional home and loathed by family and friends. After much discovery he found an outlet in track and field. After years of searching he found a tool that displaced the discontent in his life. With much practice he got better and began to appreciate the sport. His success brought about future success. He visualized future success. Within months he became the captain of his team and a four-time school record holder. He also enrolled and graduated from a prominent university. Professionals have to breathe it, become it and yearn for it. Success does not come easy. The Reverend Dr. Martin Luther King jr. stated, “Faith is taking the first step even when you don't see the whole staircase.” Take the ladder of success one step at a time by seeing each step, living each step and appreciating each step.

These laws are simply a roadmap to creative success. These laws function similar to a GPS system. They become guideposts to recognize and live by. Our spontaneous world leaves little time to reflect, we must act quickly. The best professionals absorb, collate materials and create action. To live by these laws, do not procrastinate, act quickly, your next sale might depend on how you fight or side with the laws!


© Drew Stevens PhD 2008. All rights reserved.

About Drew Stevens PhD

Drew Stevens PhD assists organizations to dramatically accelerate business growth. He is the author of seven books including Split Second Selling and Split Second Customer Service and Little Book of Hope. Dr. Drew is a thought leader on sales and customer service issues. He can be reached at www.gettingtothefinishline.com.






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Wednesday, April 23, 2008

Overcoming Sales Hurdles

Through trial and error we understand that the more issues remain the same the more they must change. Research in a myriad of periodicals mentions numerous challenges for organizations especially in the selling process. New issues abound daily impacting how selling professionals meet buyer’s needs.

What we know are the following:

➢ Decision Makers are hard to find. There are so many responsibilities for people that trying to find the time for discussion is difficult. Additionally, since organizations tend to focus on lean, more people are making decisions rather than management. A recent Wall Street Journal Report states that personnel without authority to purchase a laptop can plan a regional meeting with a budget of $500,000!
➢ Competitive Neutrality. The proliferation of the Internet and information is challenging. Buyers comprehend more of your organization than your own sales force!
➢ Organizational labyrinthine. Globalization, rightsizing, mergers and multitudes of organizational transformation are as perplexing as discovering the DaVinci Code. Reporting lines and decision processes are difficult.
➢ Financial Planning. The one constant is decreasing divisional funds. Agreement is reached only to discover the unavailability of funds.
➢ The best defense is unclear. 15 years ago, training your sales force was mandatory. With tightening budgets and productivity issues, selling professionals are sent into battle without armaments.
➢ CRM. The sales tool offered to assist selling professionals is underutilized and mis-understood.
➢ No Teamwork. Sales require more collaboration with the marketing department.



With over 27 years of research and analysis with numerous organizations we constantly hear about sales excuses- no return calls to numerous voice mails. I have made return calls to interested parties only to never hear from them again. The world has become more complex and navigationally difficult.

Read any present newspaper or periodical and you will begin to acquire the phraseology of the “knowledge economy”. This is defined as an economy based on creating, evaluating, and trading knowledge. In a knowledge economy, labor costs become progressively less important as opposed to the amount of knowledge acquired by individuals and organizations to become more effective. Simply put, the more information one has the more knowledge one gains. Content is king! This is the key differentiator.

Selling professionals similar to your clients must be content experts. Clients desire trust and respect and they desire intellectual conversation. Drop the features and benefit discussion- these left when public seminars did. Your clients crave illustrious council. Selling professionals must be advisors, consultants and experts. This is vital to your business success.

There are some rules about sales:

1. There are simply four techniques of selling that are vital. One does not need numerous methods and training. Learn the four simple steps and you will sell more than you realize.
2. There is no basic selling rule or principle that has been discovered in the last hundred years.
3. One needs to take these principles and use them daily. Practicing these rules and making them a habit in your daily life will make you better.
4. Do not rush learning. Rome was not built in a day. You must learn daily and practice daily but without haste and impatience.
5. Evaluate yourself. Be critical and learn by what you are doing and not doing to become better. Be honest in your assessment.

The one issue of selling never expressed in training or research is that it is not event based or linear. Selling is a process, it takes time, it takes effort and it takes patience!

© 2008 Drew Stevens PhD. All Rights Reserved.


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Monday, April 7, 2008

How Sales and Politics Align

There is research and some text to illustrate that politicians and selling professionals share similar characteristics. “Research for a forthcoming book on selling illustrates that sales representatives and politicians especially the new congress and incoming presidential candidates can learn something from each other”, states Drew Stevens PhD of Getting to the Finish Line an international management consulting firm with expertise in selling and customer service. “My initial research illustrates that there are seven main factors that assist each with their expertise,” he adds.

1. Charisma – The best selling professionals and politicians are charismatic. The best selling politicians of all time are Clinton and Kennedy respectively and the best selling representatives are Zig Ziglar and Donald Trump. Charisma attracts buyers and followers.
2. Relationships – Politicians and selling professionals hold a large base of relationships and contacts. They remain in constant contact with these individuals in good and bad times and whether services are needed.
3. Passion – Selling professionals and politicians have passion for their work. Voters and buyers disdain apathy. The best speak with conviction, with honor and love of work.
4. Risk – Each love to take risks albeit when and where appropriate. Each will take a risk to honor and serve their base.
5. Amiable – The best are good orators as well as easy to speak to. Each is pleasant with a peaceful demeanor and relates well to their respective base.
6. Language – Admittedly selling professionals by nature have the gift of gab, the lexicon of politicians and sales persons is wonderful. Solutions learn a new word each day!
7. Knowledge – Interestingly, both conduct incredible research to understand markets, trends, industry, consumers, constituents, etc. The prepared person is always ready to handle change.

The following list contains some of prevalent attributes. Further research is being conducting and more information will be available soon. For additional information please contact Drew Stevens PhD.

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Tuesday, April 1, 2008

How to annoy a prospect

I am barraged with a daily dosage of emails and voice mail solicitations. Nothing disturbs me more than someone who does not know me trying to pitch me without understanding my need. In the last few weeks a photo company has called my office countless times to sell me on my photo copy needs. Each representative begins their rote communicate with similar diatribe, "How are you today"?

There is another vendor that recently sent this to me:
"I just wanted to let you know that I'm your point of contact here at xxxxx.
I'm hoping to get a sense of what you're looking for. Do you have time to talk today? If not, when is a good time for you?
Have a good day,"

What is so frustrating about both situations is the ridiculousness. Not one bothers to ask of my needs. Not one solicits me for value and not one understands my business!

Here are some best practices:
1. Do not cold call. It does not work! It is disruptive and I am surprised how many first continue this senseless practice.
2. Research the firm you want to speak with. A recent research report illustrates that 47.9 percent of selling managers are concerned about selling professionals research efforts.
3. Only speak with a buyer. Wasting valuable time with a gatekeeper will gain conversation not revenue.
4. Ensure all campaigns you conduct are focused on outcome and results for the client. Facts about you, your competitors etc provide little relevance to your pitch.

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Wednesday, March 26, 2008

Cold Calling Tips

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Thursday, March 6, 2008

Convincing the Prospect

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Saturday, February 23, 2008

Jumping the hurdles of Self Doubt

We’re all very good at creating negative thoughts and patterns. These come in the words that we use these, now are behaviors and he’s come from thoughts. One way to gain yourself doubt is to bombard your subconscious mind with new thoughts and images. You simply must stop the “Pitty Pot” and learn to move forward. Stop letting the negative energy drive you. Rather let positive thoughts and emotions drive you to a new destination.

I know many people with stage four cancer and I know the five year old that is in dire need of a bone marrow transplant. When in the same room with these people one would never know that they suffer from life threatening ailments. Why? They use affirmative statements that stop the pain and suffering and make them live in each day as if it were they last. I am not diminishing your pain and suffering but I am trying to establish a method for you to see things differently.

1. Live in the present. If you have a dream and you want to accomplish something then describe what you desire as though you already have it as if the dream has already been accomplished.

2. The affirmative. State your affirmations and the positive. Your brain does not do well with negative comments. When you talk in the negative it becomes that. When you speak in the negative you’re simply affirm your fears. End your negative thoughts by becoming more positive.

3. Use power words. Words are as important as the affirmations that we use. If we want to change our lives we need to select words that allow was to expand our level and create positive results. Words shape our beliefs, and they create action. Alternatively, they create inaction. I have found over the years that words that are used this and power me and create self doubt.

4. Change your state. Self doubt stems from our state. To illustrate my point imagine for a moment the body language of a homeless person. Picture that homeless person lying on the street, with dirty clothes, situated in a corner of a large building. They are cowering and have a sad sullen look on their dirt speckled face. You can see the sorrow; you can visibly see the pain and the suffering.

Now, imagine yourself when you are depressed and believe your life is in total disarray. Are your shoulders slumped? Is your face sullen and sunken? Does your self doubt create your body language?

Your body language changes with self doubt because your brain runs low on a chemical known as endorphins. These neurotransmitters found in the brain have pain-relieving properties similar to morphine. If you know or are a runner this is typically found to create a “runners high”. If you are depressed or saddened and do something to change your state endorphins are released creating euphoria and alleviating the pain. So for no money, little time and using your own body, your can end your pain in a split second, release the endorphins and quickly release your self doubt.

5. Visualize the Result. Visualize what it would look like if you reached your pleasure without the doubt. See things are you want them to be. Picture yourself in the dress, in the car, with the boyfriend, etc. Create the feeling in your head as if you were all ready living the dream.

6. Belief in the Lord. I have found that this is also one of the best ways to end self doubt. Many years ago I was lost in my journey until a friend of mine gave me a sentiment piece with the inscribed words, “Be Still and Know”. "Be Still and know that I am God" (Psalm 46:10) is one of my favorites. It reminds me to let go and trust God to do God's will.

I have learned in many years that God will not and does not want us to fail. He wants us to believe but he also wants us to learn. While each and every moment is a lesson it is a lesson from God. While I like you have suffered I also understand that God has a purpose and we must fulfill it not on our time- but his. There is a time and purpose for all but this is the greatest mystery that he provides us with.

Self Doubt can manifest and those only way to stop it, is to do something about it. Life is difficult, life has hurdles but one thing about life- we are above the ground and living it. We are able to see love and share, understand your purpose, your passion and your creativity and learn to love yourself right now!

©2008. Drew Stevens PhD. All Rights Reserved.

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Monday, February 11, 2008

How to Negotiate Like a Pro

Everything in life is a compromise; everything in life is a negotiation. We all seem stifled by the word and implications that surround negotiating. Yet what most of us do not realize is that we have been negotiating since we were born. From the time we wanted a bottle or refused napping our education in negotiation began. In fact, research for this article illustrates that 43% of the American workforce changed jobs since 2006. And, the divorce rate in the United States hovers at over 53%.

However, we become increasingly befuddled by negotiation. We hold strong beliefs that negotiation is meant to be a battle. We begin negotiations on the defensive and seek to end them in a similar manner. The most vital idea to comprehend about negotiation is its definition. Negotiation is nothing more than an exchange of ideas and values between two or more parties with different interests. Conceptually negotiation is a communication and critical thinking exercise inducing creative problem solving. This article seeks to address ways in which you can negotiate and still move away with your credibility and friendships in tact.

The best concept for understanding negotiation is to indicate what it isn’t. We first need to debunk the myths.

Myth: Negotiation is about winning and losing.
The myth of win-lose is ancient. Validation of winning is not bequeathing more concessions than the other party. One simply needs to be concerned with the amount of take. This denotes loss.

Myth: Negotiation is about power
All people in a negotiation have power. If two sides are negotiating each as an equal amount of power, one desires something from the other. Yet negotiation is not so much about power, it is about honesty or lack thereof. Power stems from the side that enables it. Donald Trump by nature believes he has power due to wealth and notoriety, yet if he desires something from someone else the power shifts. The larger concern is not relinquishing power to the opposing side.

Myth: Negotiation is about chicanery
In reality, negotiation is about resolving an issue where both sides obtain equal value by amicably and honestly agreeing to terms. However, negotiation is similar to chess, strategies are used and sometimes held so that each party gains more than they requested. Rather than lie, most negotiators are honest, they simply do not fully disclose information.

Myth: All negotiations are about prices and are sales related
Nothing is further from the truth. Negotiations stem from all walks of life: from dating, to deciding upon a movie to noise decibels. Negotiating establishes boundaries and how far each side allows another within them.

Perhaps the most understood principle of negotiation is a requirement to plan. Most often, negotiations fail due to improper procedures, paperwork or misread issues. Planning is the first and vital step in every negotiation. Each party should strategize to define the motives of each side, goals that might be addressed, time frames and players. Research affirms that in 73% of most negotiators are unprepared. This step is vital to assist in moving forward. Good planning and comprehension help to avoid miscues and maintain proper and efficient conversation. Exemplars of good negotiation techniques are barely surprised by new information.

Negotiations are mixed motive situations. Each side arrives with a variety of goals and objectives- even timeframes. What appears urgent to one; is apathetic to another. It is imperative that issues be immediately addressed. Most importantly, the issues must be documented so all parties agree without a misunderstanding. A foppish issue should not resurface at a latter time. The more detailed the documentation the easier it becomes to facilitate conversation. Once agreed to, timetables should be established so as not to languish on any one issue.

Negotiation is information and relationship dependent. Information is crucial to negotiation. The data need be specific; it is easier to comprehend and complete issues. Typically a tactical ploy to assist concessions, most data is not displayed. Negotiators should then decifer the most imperative issues first do that all needed data is disclosed making for effective conversations. Coincidentally, conversations are more placid when parties are familiar with each other. Particular interest is implicitly displayed since familiarity with both parties shares a common interest- “saving face”. Dignity is a traditional process. Whether in business or amongst friends, all desire to maintain honor, especially with familiarity of the parties. As the cliché states familiarity breeds content; the more familiarity with someone the easier the negotiation!

Egos and Communication. Another crucial component for negotiation success is to check you baggage and your ego at the door. Good negotiators know they are purposeful and do not advertise their success. A negotiation is concerned with mutual agreement not wins and losses. Keeping egos in check helps alliances and other desired relationships.

Additionally, all negotiators need reminders for ears and eyes and not mouth. Too often negotiators tend to spoil alliances by speaking too much. Peter Drucker once stated, “Communication is often about what is not stated”. Listening enables all to understand issues, allow for issues that might go unstated and strategically enable the “opponent” to move first. The alliance builders understand the vitality of listening, it is a practiced art form.

Compromise, Commitment and Conclusion. Negotiation would not exist if not for the power and the reciprocity of compromise. Concessions enable negotiators to agree on small things to assist in declaring small victories. Accommodations negate foolish issues and streamline discussion. Once decided, agree to commitment and document so as not to rehash. Trivial details take time away from other important issues. It is more important to move forward then review unnecessary data. Once the issue is complete, move forward or conclude, it allows less time for pondering decisions.

To allay any fears of negotiating, it is best to align this business tactic with athletics, it is a learned format not born. Admittedly, there exist individuals that love to converse and banter yet negotiation is not an easy skill. It takes patience, persistence and proper listening to understand the issues. Negotiation is a part of everything we do in life, almost every day. It is a skill that combines crucial critical thinking, reciprocity, and professional communication. It is not easy to win friends and influence decisions in negotiation, yet if we understand motives, create a thorough plan and expect the unexpected, each negotiation we have becomes easier and more effective. Negotiation increases our perception, our patience and our resolve to maintain business relationships.

©2008 Drew Stevens PhD. All Rights Reserved.

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Wednesday, October 17, 2007

Get Warmer with Cold Calling

Using Referrals to Keep Profits High and Sales Work Low

Drew Stevens PhD

If there were a way for you to work less and sell more would you be interested? If I can provide you a simple method to reduce advertising and increase sales would you be interested? Of course! The answer lies in your ability to address the most simplistic selling method—referrals.

In a recent survey amongst 1100 business owners for my latest book, 87% that they don’t ask for referrals. One of the easiest modes of marketing is referral. With the increase in competition, two things exist: a need to differentiate from competitive forces and the desire of consumers to trust you. Clients desire to do business with those they have familiarity and faith. The best method to connect these relationships is with an introduction.

Successful sales professionals and business owners are those that understand how to obtain business with the lowest acquisition cost. A former web developer would ask me each time we either spoke or met directly for at least two to three recommendations. He was very persistent. However, in less than six months was booked solid for the next three years. He never made a cold call again, nor did he advertise to bring clients to his store.

There are two questions that require answers: 1) Who do I ask a referral? 2) What is the best way to ask?

The first answer is easy—ask friends, peers, colleagues and importantly existing clients. The former requires a review your inner circle. Review your 25 closest contacts and ask that they provide you at least two to three contacts. Ask your 25 to 50 closest clients for the same. The math speaks for itself, should your peers and clients give you two, your referrals will rise from zero to 200. Imagine if you conducted this exercise once every 30 days; that’s 1200 new prospective clients!

The answer for the latter question requires timing and tact. The best method to request a reply is when you are with a satisfied client, have accommodated a need and they are happy. While content with your service ask the following, “I thank you for your business and glad we have worked well together. Would you mind providing a name or two that seek to obtain similar value that I provide?” Your suggestion of value focus, contentment and relationship will synergize and provide names.

As an action step develop the daily habit of asking referrals. Make this attempt religiously. If necessary place a note in your day planner or electronic calendar so that it becomes habit. The more requests, the more names received. Continue to ask and watch your business soar without effort!

2007. Drew Stevens Phd. All rights reserved.

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Thursday, October 4, 2007

An Interview with Drew Stevens from SalesCrossing.com


Drew Stevens is a unique sales guru with many titles: industry expert, speaker, writer, consultant, instructor, doctoral mentor, and, of course, sales master. With more than 25 years of experience in sales, this Ph.D. in organization and management centers his business on "getting to the finish line," which also happens to be the name of his highly successful executive coaching and public speaking firm.


Among the many vital services Stevens offers are consulting, coaching and mentoring, executive counseling, and sales training. And if that's not enough, he'll even serve as master of ceremonies at your next company event, voice impersonations and audience dancing guaranteed.

Stevens' formal training goes back to his days at Rutgers University, where he was a business major. While in school he was recruited for track and field and was also heavily involved with a campus fraternity. Soon after, he went on to be nominated to the position of vice president of the Fraternity Sorority Council of Rutgers and vice president of his own fraternity as well.

Once out of school, he did what most business majors do: work on Wall Street. But a job in the high-stakes, fast-paced, volatile world of stocks and bonds proved unsatisfying for Stevens, who quickly grew weary of his 90-hour workweek. He quit his job on Wall Street and took a position as a sales representative. His primary duty was marketing real-time financial information to brokers, analysts, and traders. To Stevens' delight, he loved his job.

Q. What do you do for fun?
A. Scuba dive, weight lift, and run. I love keeping physically fit.

Q. What CD is in your CD player right now?
A. Elton John.

Q. What is the last magazine you read?
A. Harvard Business Review.

Q. What is your favorite TV show?
A. Rescue Me. It was The Sopranos. I am a former New Yorker and miss the excitement.

Q. Who is your role model?
A. Tony Robbins. I want to build a significant renowned empire as he has.

Q. What makes you laugh?
A. I love a good comic with original and purposeful material.

"This was the opportunity that not only got me into sales but gave me my first career—the real-time market data information industry, currently a $40 billion industry that supports all of Wall Street," he says.

But the sales industry thereafter proved to be a turbulent one for Stevens, who would undergo a series of professional and personal challenges before finding success with his own company.

"I began my quest for career change after a tumultuous 18 months of professional and personal triumph and tragedy. In less than one year, I moved to a new city, was fired from two jobs, and lost my mother-in-law. My search for a new career took time, motivation, perseverance, and much introspection. I can now say I am doing what I love—I own my own company based in St. Louis, Missouri," he recounts.

The current chapter of his life began more than seven years ago, on New Year's Day of 2000. Like most of the rest of the world, Stevens spent the night before heralding the arrival of the millennium with friends and family. The next day he and his wife received a call from the New Jersey police informing them that his mother-in-law had passed away in her sleep.

"For several days, we planned her burial and laid her to rest in New Jersey. Several days after the funeral, we flew back to St. Louis in despair over our loss," Stevens says.

But that wasn't the only challenge Stevens had to deal with. When he returned home he found a FedEx package from his employer at his front door. Inside was a letter informing him that he had been terminated, leaving him without a job in a city he had relocated to less than a year prior.

Several weeks later he was able to find another job when the CEO of a global billion-dollar firm based out of St. Louis offered him the position of director of sales for a new business unit. He busied himself over the next nine months with a host of tasks involved in launching the new business, hiring, training, and building the department from the ground up. Adversity came knocking again, however, when the firm's owner let go of the CEO in August, and by the following month, Stevens found himself out of work once more.

With circumstances proving to be out of his control, Stevens decided that change was in order—major change.

"I was fired twice in the span of seven months, located in a new city without a large network to tap," he says. "I faced a daunting challenge ahead. After much deliberation, I decided to start my own business. I challenged myself to begin my own company and reap my own rewards. The next person to terminate me was going to be me."

Public speaking and consulting proved to be a natural fit for Stevens, who confesses, "I love to motivate and coach others toward better results; I knew that was my career calling." The thrill of building a career in the difficult and competitive world of sales and consulting provided him with a sense of confidence: "Selling was not in my career, and it was such an achievement that I can accomplish something by taking a stranger and help[ing] them meet their wants and needs."

Since launching his own firm, Stevens has steadily built upon his success, working with more than 500 major companies and corporations, including American International Group, Hilton Hotels, AT&T, The Federal Reserve Bank, Reliv International, The New York Times, Mercy Health Plans, and Quicken Loans.

The most memorable aspect of Stevens' career has been defying expectations.

"[I] was working with the president of an organization that told me to my face I was no good and I would never make a sale to a large international financial firm," he says. "Within three months of that comment I was in the air on my way to Japan to close the first million-dollar deal that company ever had. This taught me to hold my ground, stick with my goals, and always seek the finish line!"

Stevens also credits for his success the influence of several people throughout his lifetime, among them his track and field coach, whom he says taught him the importance of perseverance and the pitfalls of living in the past. He says Pope John Paul played an important role, as well, by demonstrating the importance of patience and passion.

He adds, "Currently I am working with a very prominent professional that has achieved much with his business, and he is teaching me how to build and maintain a significant seven-figure practice I can eventually retire with."

Stevens believes that success, though not easy, is by no means elusive and offers this advice to budding professionals:

"Set goals, remain committed, and think strategically. Selling professionals today are too tactical, and clients are seeking more strategy aligned with the business and relationship. Second, always seek education—selling is an ongoing process, and there is always something to learn and use in your line of work. Last, always act as the CEO of your territory—do not negotiate quickly; remember, you have profits to maintain, too!"

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Tuesday, October 2, 2007

Drew's Secrets to Selling Success


Whether as a sales professional, a child or an adult, we have all heard the expression that our Creator provided us with two ears and one mouth. And for many years we are taught, that when you nothing to say, than simply be quite. Ironically, as sales professionals we are taught to speak in order to demonstrate, tell product stories and gain commitment.

I can tell you in the land of sales, the worst thing that you can do is speak. The entire process if you are doing your job as a professional exceeding well is simply to listen. Your mission as a professional is twofold, 1) to identify your unique selling feature that from a competitive advantage is the key feature or benefit that sets you head and shoulders above anyone else, and 2) to understand the buyers WANTS and NEEDS so that match your value with their need. You simply cannot do this if you do not listen.

Let me turn the table on you for one moment. Picture this, you are sitting at your dinner table, your lovely wife or significant other is sitting beside you and you are enjoying a wonderful meal. The enjoyment of a good meal and the ability to unwind from a busy day is satisfying. Your only thoughts are to enjoy the dinner and vegetate in front of the television until it is time for bed. Suddenly this nagging ringing interrupts your thoughts. You pick up the telephone and say, “Hello.” For the next several moments you hear the sounds of a rattling voice stating all of the reasons for the call, the features of a particular product and your need to make a purchase. Sound familiar? Not one question. Not one thought about my needs or desires and no ability to have a dialogue. If you are familiar with this picture and despise the thought, how do you think your prospective clients feel?

When I am working with clients to assist them in listening we work on three distinctive areas:
Personality
Questions
Preparation

Personality
You should be aware that four very distinctive personality types exist, Ego Trippers, Amiable, Analytical and Direct/Diplomat.

I am a very amiable person and I love to establish rapport and relationships with people. I love to engage in conversation and I want to understand the person with whom I am selling. The very first time I walk into someone’s office I immediately look around and look for Achievement Awards, family photos, knick knacks and believe it or not how the papers on the desk are arranged in piles or haphazard. Once I have exchanged pleasantries and reviewed the room, I can tell the personality type of the person.

For example, I walk into a room and notice many certificates of achievement, pictures of the person shaking hands with a notable and perhaps a large nameplate and a gorgeous business card holder placed strategically in front of my chair. I know right then that I am speaking with an Ego Tripper. Only this person will have more equipment within his/her office to denote the, “I am over here, notice me” syndrome. Also, when you converse take note of how many times the word ‘I” is used by the prospect.

Contrasting this personality is the analytical person. Typically papers are arranged in piles. Many of the papers are spreadsheets and books surround the office. You will be fortunate to find a picture of the family, let alone a picture at all. And, rather than display a social manner, the Analytical person will listen to information taking copious notes that are statistical in nature.

The hint here is you will take to the Ego person by playing to the ego and enabling that person to speak only about them and what the product will mean to their personal and professional satisfaction. And with the Analytical person you must appeal to cost savings, the return on investment and bottom line statistical benefit of purchasing your product or service.

Questions
Listening is a work of art if done correctly. First, to listen you must ask a question. Further, your questions must be open ended in order to begin a conversation. Merely stating, “How do you like the service?’ will yield a “it’s good” reply. This is simply not enough information. You must think about what you will ask beforehand. Ask the prospect, about past purchase, competitors and most importantly issues affecting their business. If a public company, look at the Annual Report, or recent news headlines.

If you are a good reader of personality, ask questions that appeal to the personality type. Look for the hints that I mentioned above to spark a conversation.

And, when you ask these questions, remember to pause so that your words are clearly understood and so that you can get ready to absorb the answer. If you are confused by a reply, or simply do not understand another effective step is to paraphrase the reply so that you understand the issue in your words and so that perhaps you can get ready to ask another question.

Finally, in order to keep the prospect speaking, I ask a question with a question. For example, if a prospect requests, “How much is the cost?” My reply will be, “Is cost a factor for this purchase?” For me this serves a dual purpose, I can better understand reasons for a purchase and as you can understand begin to sniff around for objections, breaking them down before they impede the sale.

Preparation
I never walk into a sale unprepared and for 18 years I have with me a standard list of questions that I ask in every sales call. This list that I now call “Drew’s Dozen” is the foundation for my success. I know that when I receive replies to all the questions, I can close the sale. When you read the list of questions, you will notice that it is a formula that enables me to drill through the decision criteria so that I understand the decision process, the reasons for the sale, the budget amount and how close I am to the sale.

Make a copy of the following list:
2.Who are the players in the decision process?
3.Do you have to make a decision now?
4.How much time do you have to make this decision?
5.What are your options for allocating resources?
6.What feedback or answers do you need to make this decision?
7.What are your preferences or biases about making this decision?
8.How would your boss make this decision?
9.Are the resources to implement this decision in place at this time?
10.What objectives do you hope to meet?
11.Who will sign the check?
12.When will the check be signed?

A sale is a process that demands time and effort. However, if you work hard and acquire a set of foundational skills you will become very successful. You must remember that you are working for the customer not your employer. Your mission is to match the buyers WANTS and NEEDS with those features of your product. When you become the client and walk in their shoes you will be successful.

Success is different to each person. If your work smart and work hard you will reap the rewards that you desire from the greatest and oldest profession on earth.

About Drew Stevens PhD
Drew Stevens PhD is the Sales Stategist. Drew is a sales expert provides a winning game plan to become more productive with no capital investment. Drew is the author of seven books including Split Second Leadership, Split Second Selling and Split Second Customer Service. Drew is frequently called on the media for his expertise. Sign up for Drew's newsletter at info@gettingtothefinishline.com or order his new book Split Second Selling at www.gettingtothefinishline.com/products.asp


©2007. Drew Stevens PhD. All Rights Reserved.

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Wednesday, September 26, 2007

Smartivity - Drew's Stevens Smart Activities for Successful Business Techniques


Many of my clients are either small to medium business owners (5 to 150 million in annual revenue). My focus in working with them is in the areas of profits and productivity. These hard working ladies and gentlemen have may aspirations- one of these is while creating profits for the company is making a high level six and seven figure income. The question then remains, how?

In my many years of sales and entrepreneurship, I have become knowledgeable in the four vial areas of success. These include sales, marketing, financial and personal processes.

My belief is that in order to run a profitable, successful and lucrative business all four processes must share equal time and attention. Business owners must focus on these four aspects to create success and most importantly must have others in the company understand the importance of these as all become completely entrenched in sharing the mission, vision and pragmatism of the company.

To begin, a sale is perhaps the most crucial element of any firm. Without sales nothing happens, the lights do not illuminate, phones do not chime and computers do not buzz with necessary content to create business inventory. An owner must concentrate all outbound efforts on creating the necessary communication to produce the necessary revenue to operate a profitable firm.

The second critical element is marketing. There tends to be confusion between sales and marketing. With sales owners are aligning products and services with the wants and needs of the prospective buyer. Marketing is the essence of the message and how you communicate your services to indicate to potential buyers that your product exists.

The third critical element is financial. Give anyone money and they can easily spend. Business owners can either be too frugal or spendthrift. Successful people understand the importance of balancing this. Great business owners understand money must be invested in sales and in marketing so that the public is aware of your offerings. Business owners must spend money on advertising and promotions or on lunches and presentations so that potential clients understand how your product or service meets the need. Yet while money is invested in these vital elements money coming in from sales must also be invested and most importantly saved for future use. Business like much in life is cyclical and business owners understand the importance of riding the volatility curves of business cycles, economic turbulence and buying trends.

Our last process element is as important as the other three. The personal process is about you. The personal element means creating balance in your life. You must gain time for family, time for your creator, time for education and civic duties or however you want to spend time on you. The hardest part of ownership is breaking away from the conundrum of business and providing necessary “downtime” for you to rejuvenate and recharge, doing so enables you to remain passionate, remain persistent and remain powerful in staying the course for success. Achievement is not only about how much money you bring to your wallet but the passion and commitment you make to you.

While many owners are seeking a magic bullet or a secret to success it will surprise you to learn that it does not exist. Balance, commitment and consistency are the true keys. Committing to equilibrium in sales, marketing, and financial and personal gain you are guaranteed success in your business and perhaps the millions that keep you awake at night!

About Drew Stevens Ph.D.

Drew Stevens PhD is the Sales Stategist. Drew is a sales expert provides a winning game plan to become more productive with no capital investment. Drew is the author of seven books including Split Second Leadership, Split Second Selling and Split Second Customer Service. Drew is frequently called on the media for his expertise. For more information, contact Drew at 877-391-6821 or drew@gettingtothefinishline.com.

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Tuesday, September 25, 2007

Network Now for Business Growth - Drew 's 5 Tips for Success

If you are seeking to gain business with little effort and little money then you need to network. Many people do not understand how and procrastinate in getting started. Dr. Drew illustrates a simply process to get you more leads in less time, leading to unconditional results.

Of all of the items that you can do for your personal and professional development and for your career is to network. People like to do business with people they know. And one of the very best ways to get known is to network.

In fact, the more you network, the more employment and business opportunities you get. It's a simple matter of visibility, familiarity and trust. People, who see you, get to know you and have a better sense of what you do are more likely to refer people to you than people who don't know you that well and don't know what you do. So networking can and should be a key referral strategy.

A client that I met with recently attended a church function and met a very high ranking officer
from a large financial institution. Negotiations continue but the employment prospects are much better from the client stemming from this reception.

Networking like most referral based ideas has its positives and negatives. Some of these include:
Myth - Networking is nothing more than beer and wine.
Fact – These events are merely places to meet those you already know, and those you don’t. Take the time to make new friends.
Myth - The only places I can find to network are amongst my peers and competitors.
Fact - Networking amongst peers can be a great place to network. After all, they speak your language and know what you do.
Myth - Lead groups and networking clubsare a waste of time.
Fact - Groups of this kind often cater to individuals. This is the best place to begin.

When I started my employment search I had nothing but my resume and some money in my pocket. Albeit I wanted to begin my own business, however, with a family of four to feed and bills to pay what I needed was a great therapist and a second paycheck. I needed a job not a business. So I dug in and began to call friends, peers, associates and old colleagues. Within three days I had six sources, two interviews and one possible offer. I did it and so can you!

To be successful at networking you need to jump in and get involved. Even when I was looking for work and thinking of my own business I began to look for groups in the community. I began to get involved in community activities and met new friends. I served on committees, did presentations and invited new friends to lunch. Although I am running my own show I still employment offers from the networks that I have.

Five ways to get started

1. Check out several groups - think of it as "dating" and keep going to different groups until you find a group that resonates with you. Don't just impulsively join the first group you hear about. Conversely, don't just go to a group one time and write it off because you didn't get any employment leads.

2. Join a group - whether it's a professional association, chamber of commerce or networking group, and attend regularly. Make attendance at this group's functions a regular part of doing employment search.

3. Get involved in the association and make it a point to meet as many people as possible. Eventually take on leadership positions in the group. As a leader you'll get more visibility. You'll have more credibility. You will get a chance to show your stuff and what leadership qualities you bring to the new employer.

4. Give referrals yourself. Keep your networking associates in mind and attempt to give them referrals. You have always heard it is better to give than to receive. And when you give you get twice back in return. Give an employment lead and watch your job prospects grow!

5. Be patient and persistent. It can take awhile to build relationships. The investment of time and effort is certainly worth it. Successful networkers don't belong to a lot of groups. They build depth in the few they belong to. They're loyal. They're consistent.


About Drew Stevens Ph.D.

Drew Stevens PhD is the Sales Stategist. Drew is a sales expert provides a winning game plan to become more productive with no capital investment. Drew is the author of seven books including Split Second Leadership, Split Second Selling and Split Second Customer Service. Drew is frequently called on the media for his expertise. For more information, contact Drew at 877-391-6821 or drew@gettingtothefinishline.com.


©2007 All Rights Reserved. Drew Stevens Ph.D.


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Monday, September 24, 2007

Tactical Selling Does not Work – Dr. Drew’s techniques for better profits

Selling professionals are too technical in today's competitive global market. Here are three simple techniques to help your organization to become more strategic.

Drew Stevens, PhD, “The Sales Strategist”

Sales forces today are too tactical. In the increasing age of globalization and Internet, competition rises. Attempting to thwart competitive forces, organizations typically hire more talent to sell more products or push one brand over another. Today’s organizations must sell smarter, not harder. This will include focusing on three areas:

Tactical Selling Teams – Tactical sales forces don’t work in today’s complex and connected world. Sales representatives are myopic to the needs of the organization and focus only on the “product/service” of the day. For many of the larger firms, clients see multiple representatives from the same firm. Thus, bargaining power, positioning and value to the client is lost.

The solution is to find the driving forces of your organization and reposition sales representatives so that your core values and related benefits are aligned with client solutions.

Alignment With Customer Values – Most clients comprehend your company’s information prior to the sales visit. Prospective clients seek to parallel a selling firm’s values with their own. Thus, if a potential client seeks to gain marketshare using productivity efficiency then your offering must focus on efficiencies.

The solution is that sales representatives need to research clients and offer them value not price.

Customer to Customer Influences Are Too Strong – One exceptional client experience gains another; one poor experience gains a feature story in The Wall Street Journal. One strategic driver for all organizations must be uncompromised client service. Southwest Airlines, McDonald’s and Starbucks exist to please the customer – each firm takes pride in the customer experience.

The solution is to review your customer experience to understand how your clients mesh with your corporate strategy.

About Drew Stevens Ph.D.

Drew Stevens PhD is the Sales Stategist. Drew is a sales expert provides a winning game plan to become more productive with no capital investment. Drew is the author of seven books including Split Second Leadership, Split Second Selling and Split Second Customer Service. Drew is frequently called on the media for his expertise. For more information, contact Drew at 877-391-6821 or drew@gettingtothefinishline.com.


©2007 All Rights Reserved. Drew Stevens Ph.D.


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